If you have a question that is not addressed below, please contact us at firstname.lastname@example.org or +91-7904125495 between 9:00 AM and 6:00 PM (IST), Monday to Saturday.
Where all do you deliver?
At the moment, we deliver anywhere in India. We’ll be shipping internationally very soon.
Do you have any on-ground stores, too?
At the moment, our products are only available online.
How long will it take for me to receive my order?
We strive to send you your orders as soon as possible. Typically, orders are delivered within 2 – 5 working days.
However, sometimes on-ground logistics takes time. When we process your order, we’ll provide an approximate number of days it’ll take for your order to be delivered based on your location.
How are your products produced, packaged and weighed?
Our products are produced in our estate in Nilgiris and sourced directly from farmers from our locality. We ensure the quality and authenticity of the products that we procure and package.
Our packaging ensures that our products have the shelf life mentioned on the label.
Our products are weighed during packaging and are labeled appropriately.
How are deliveries/shipments handled? And, will someone inform me if there is a delay?
Our on-ground logistics are managed by our delivery partner/s. Unfortunately, at the moment, we don’t have our own delivery network.
If your shipment is delayed beyond 5 working days, please get in touch with us at email@example.com or +91 7904125495. We’ll do our best to track down your order and get it to you as soon as possible.
What is the shipping fee I will have to pay?
Shipping is free for orders above ₹1000. Shipping fees are specified based on your location when you place an order with us. We do our best to minimise shipping costs so you can experience our products happily.
Is there an option to send a product as a gift to someone, without the pricing mentioned?
Yes, absolutely! We love sending gifts to people on your behalf. Just mention it in the notes (along with the order) and we’ll take care of the rest.
If I am unavailable when you deliver merchandise, what happens?
We don’t handle our shipment logistics ourselves. We work with delivery partner/s to enable our shipments.
Typically, our delivery partners have standard policies they follow when a customer is unavailable. In most cases, they’ll try to deliver the package a second time at a time that is convenient for you.
Will I be able to change my delivery address after placing an order?
If you would like to change the delivery address after placing an order, please contact our Customer Service team at firstname.lastname@example.org or +91 7904125495 within six hours of placing the order.
Will I be able to add / remove products after placing my order?
Yes, we give you the option to cancel an order at any point prior to shipment. However, once shipped or delivered, we don’t accept returns.
If we see two separate orders coming through from the same customer (to the same address), we’ll do our best to consolidate the shipments (after confirming the same with the customer).
Is it possible to order an item that is listed as out of stock?
Unfortunately, if a product is marked as out of stock, you won’t be able to place an order for that product. However, if you add it to your account’s wish list, we’ll send you a notification when the product becomes available again.
How do I track the status of my order & shipment?
Since we use multiple delivery partners, when we ship the order, we’ll send you an email with the details you’ll need to track the shipment.
Safety & Privacy
Is it safe to use my credit / debit card / net banking on Tribal Mountain Company's portal?
Yes, absolutely! The privacy and the safety of your banking information is of utmost importance to us. We’ve taken precautions to ensure that your data and privacy is fully protected. You can confidently use your card/net banking facility on our portal. Like with all other online transactions, an authentication passcode will be required from your end when making any payment online.
Is my personal information secure?
If my card has been compromised while paying online, what happens?
As a general policy, Tribal Mountain Company does not collect or store your banking or card information. Our payment gateway partners interact directly with your bank (or debit/credit card supplier) to facilitate any payments made to Tribal Mountain Company.